> ## Documentation Index
> Fetch the complete documentation index at: https://helper.elitetruck.com/llms.txt
> Use this file to discover all available pages before exploring further.

# I received a damaged item, what should I do?

> Steps to take if your Elite Truck order arrived damaged, including how to refuse delivery and file a damage claim.

If your Elite Truck order arrived damaged, follow these steps to resolve the issue quickly:

* **Refuse the shipment** - If in stock, a replacement order will be shipped right away.
* **If delivered or accepted, and there is hidden damage, take photos** - Capture clear images of the damaged item and packaging.
* **Fill out the form** at [https://elitetruck.com/pages/returns](https://elitetruck.com/pages/returns) or call 855-919-2087. An Elite Team Member will contact you within 1-2 business days.
* **For immediate assistance**, call 855-919-2087.