> ## Documentation Index
> Fetch the complete documentation index at: https://helper.elitetruck.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Tracking says delivered but I have not received my order

> If your tracking shows delivered but nothing arrived, check your property, ask neighbors, verify your address, then contact Elite Truck support.

If your tracking shows "delivered" but you have not received your order, follow these steps.

<Steps>
  <Step title="Check Your Surroundings">
    Look around your property, including your front door, porch, garage, side doors, or mailbox. Ask neighbors if the package was mistakenly delivered to them. If you live in an apartment or office building, check with the front desk or mailroom.
  </Step>

  <Step title="Verify the Shipping Address">
    Review your order confirmation to ensure the correct shipping address was provided.
  </Step>

  <Step title="Contact Us for Assistance">
    If you still have not received your order, contact us at [https://elitetruck.com/pages/contact-us](https://elitetruck.com/pages/contact-us). We will work with you and the carrier to help resolve the issue as quickly as possible.
  </Step>
</Steps>

<Note>
  Sometimes, carriers hand off freight to third-party carriers for final delivery. This may cause tracking updates to appear as "delivered" before the package reaches you.
</Note>